Privacy Policy
Last Updated: March 2026
Eggsclusive Solutions Pvt. Ltd. (“Company”, “we”, “our”, or “us”) operates the Truelay: Eggs, Meat & Seafood mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our application and services.
By using the Truelay app, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our services:
Personal Information
- Phone number
- Name (if provided)
- Delivery address
- Order details
- Customer support communications
Device Information
We may automatically collect certain device information such as:
- Device model
- Operating system
- App version
- Device identifiers
Usage Information
We collect information about how you interact with the app, including:
- Order history
- App usage patterns
- Transaction records
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage user accounts
- To process and deliver orders
- To provide customer support
- To improve our services and app performance
- To communicate order updates and service notifications
- To ensure security and prevent fraud
3. Payment Processing
Payments made through the Truelay app are processed through secure third-party payment gateways. We do not store sensitive payment details such as credit or debit card numbers on our servers.
4. Data Sharing
We do not sell or rent user data.
We may share limited information with:
- Delivery partners to fulfill orders
- Payment gateway providers for payment processing
- Service providers that help operate our platform
- Legal authorities if required by law
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no digital platform can guarantee complete security.
6. Data Retention
We retain user data only for as long as necessary to:
- Provide services
- Maintain order records
- Comply with legal obligations
7. Your Rights
You may request:
- Access to your data
- Correction of incorrect information
- Deletion of your account and personal data
Account deletion requests can be made by contacting us using the information provided below.
8. Children’s Privacy
The Truelay app is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website.
10. Contact Us
If you have any questions about this Privacy Policy or wish to request data deletion, please contact:
Eggsclusive Solutions Pvt. Ltd.
Email: support@truelay.com